CUSTOMER CARE

We are committed to providing high quality products and superior customer care. If for any reason you are not satisfied with your order or shopping experience, please notify us so we can promptly address your concerns.

Have any questions or concerns? 

We’re always ready to help!

 

Contact

(315) 935-7387

or send an email to:

luxeessentialgoods@gmail.com

RETURNS

Requests for a refund or exchange must be submitted within 30 days of purchase date. Please use the contact form above to begin the return process.

FAQ

Do you provide International delivery?

 

We do not offer international shipping at this time.

 

How do I return an item?

 

Please submit a return request via the contact form on this page (located below Customer Care), Be sure to include the reason for the return.

 

What is your return policy?

 

Your business is sincerely appreciated and we strive to meet or exceed your expectations. If we fail to do so for any reason, you are entitled to a refund or exchange. Refund requests must be submitted within 30 days of purchase date in order to qualify.

How do I track my order?

 

You will receive an email with your tracking number the same day your order ships (within 2-3 business days of order date). You can visit the carrier's website and enter the tracking number. Most carriers also offer the option to sign up for email or text notifications.

 

What are your delivery options?

 

Most orders are shipped via USPS Priority Mail. Free delivery or pickup will be offered to local customers. (within 25 mile radius of Syracuse, NY)

 

© 2017 Luxe Essential Skin Care

NEED ASSISTANCE?po

P.O. Box 903

Syracuse, NY 13206p

(315) 935-7387

luxeessentialgoods@gmail.com

 

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